Espresso Mali Boutique

It was such a pleasure dealing with both Michael and Dino. They really know what they’re talking about. They asked the right questions to help me choose the right espresso machine for my needs, and they took the time to explain how everything works, like a mini tutorial. After a terrible experience at another shop down the road, I was so appreciative of the courteous and friendly service from the staff. My Avanti Parma and Tradizone grinder are making me a very happy and I feel reassured that if I have questions or concerns, I know I can call them or drop by.

We purchased an Avanti grinder & expresso machine back in December of 2019. What stood out to me at the time was the incredible care and patience extended by the sales rep. Totally consultative sell. He only sold us what we needed. Fast forward to today when I needed help with the grinder. I couldn’t find my user manual. And was very frustrated. So I called them up. Within minutes I was in a lengthy conversation with Michael — who demonstrated incredible knowledge without making me feel like an idiot. BRAVO! This is how to do customer service A-Z I am a client for life. 👍👍👍👍👍

Good sales experience from sales staff but hope you never have a problem after. I will not purchase anything further from this store. Very poor service on repairs. I bought an Avanti machine and bean grinder three years ago. The Espresso maker has had to go in for repairs twice. If that is not bad enough, the first time we picked it up and brought it home it was still broken. They wanted us to leave it a second time and we had to insisit it be firxed right away. The second time it needed a small mechanical repair and even though I asked if someone could look at it right away because I had a houseful of guests that evening, they said no it takes 7-10 days. They called 2 days later and the 30 minute repair was done. I brought the machine home and now the steamer doesn't work-which had no relation to the problem being fixed. Once again, I have to bring the machine back in. Sorry, but two breakdowns in three years, requiring 4 trips. Never again.

Very bad service (in person), I stood at the cash register for about 5 minutes ready to pay for my products. A number of employees walked by without asking me if I needed some help. On the other hand, when I called them for service and to find out about some parts, the sales rep. that I spoke to was very helpful and even gave me some tips to improve my expresso pulling methods.